FinBox Research
Topic

Customer Experience

How lenders design onboarding flows, reduce drop-offs, and build trust at scale — from KYC to repayment, the UX layer of digital lending.

Digital lending vs Great Resignation: A battle strategy
FinTech today is all about customer experience. Players in the market are in a race to delight customers,
21 Jan 2022 3 min read
How to run a BNPL program with a smaller team
Maximize efficiency with our guide to running a Buy Now Pay Later (BNPL) program with a smaller team. Discover strategies & tips for success in the fast-paced FinTech world!
20 Jan 2022 4 min read
Build or Buy: Your Guide to Creating a Modern Fintech Stack
Want a modern, scalable fintech stack? Here’s a five-point checklist to help you choose the right technology partner
17 Jan 2022 5 min read
Fact over fiction: How lenders can create real business value with AI/ML
The words “artificial intelligence”, “big data” and “machine learning” are everywhere today, but how many of us can
13 Jan 2022 5 min read
Catch drop offs before they happen. Here’s what to look out for
Discover key strategies to identify and prevent customer drop-offs before they occur, ensuring a seamless user experience for your digital platform."
5 Jan 2022 4 min read
Onboarding practices that can save $150 per new borrower
Looking to streamline your digital lending onboarding process? Our blog offers expert insights and practical tips to help you improve efficiency, reduce costs, and enhance the customer experience.
15 Dec 2021 3 min read
Lending’s already a dime a dozen. It’s time to reinvent collections.
Even before the pandemic hit, India’s bad debt ratio was the worst amongst the world's
15 Dec 2021 6 min read
Five bitter pills that RBI prescribes to make digital lending healthy again
Sachet, the Reserve Bank of India’s portal for complaints from the public, received over 2,500 complaints
25 Nov 2021 4 min read
How BNPL can help consumer brands save $4 trillion in losses
D2C brands are locked in competition with legacy brands that have been around much longer - and BNPL is what could give the former the edge, especially in payments.
9 Nov 2021 3 min read
Things to consider while selecting a BNPL provider for your business
Choose the right BNPL provider for your business with confidence! Discover essential factors & tips to make an informed decision in our comprehensive guide. Start now!
20 Oct 2021 4 min read
How BNPL can help boost order values for B2B electronics merchants
Reports suggested that India’s consumer electronics and home appliances market is set to grow at a CAGR
20 Oct 2021 4 min read
How Embedded Finance helps platforms streamline adoption and product releases
Learn how embedded finance can benefit your platform by simplifying adoption and streamlining product releases. Discover the advantages and challenges in our blog post.
20 Oct 2021 4 min read
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