FinBox Research
Topic

Customer Experience

How lenders design onboarding flows, reduce drop-offs, and build trust at scale — from KYC to repayment, the UX layer of digital lending.

Humanizing FinTech #5: How can AI help lenders deliver customized products based on personalized underwriting?
Here’s a quick question. How much has your life changed in the last six-twelve months? Maybe
3 Nov 2022 3 min read
Humanizing FinTech No.1: The case for empathy in FinTech and how to bake it in your products
Off the many remnants COVID has left lingering in our lives - the odd mask lying in our pockets,
11 Oct 2022 3 min read
How a platform-first approach to banking will ensure traditional stakeholders stay relevant
At a time when global investors are hyper-aware of rising inflation, an impending global recession and rising
18 Aug 2022 5 min read
What is Adaptive Checkout and how does it help improve conversions for online commerce?
How many times have we spent minutes, or even hours browsing through an e-commerce website, filling our
27 Jul 2022 3 min read
Bridging the technical divide: Can mid-size banks compete in the big league?
Remember Kodak? The company synonymous with capturing memories? Apart from being immortalized with a definition in the oxford
14 Jul 2022 4 min read
Lending for Bharat: How WhatsApp, APIs and sachet loans will bring credit to millions of Indians
WhatsApp Business is on its way to becoming a quasi-superapp in India. Meta’s golden goose has
2 Jun 2022 5 min read
Retailers need to bring online shoppers to the stores. Here’s how technology can help
Digitization isn’t new, consumer behaviour is not changing, it’s adapting. Everyone still wants to consider products,
14 Apr 2022 5 min read
For legacy brands, the road to D2C victory passes through FinTech. Here’s why
In India, we’re obsessed with established brands and the trust they bring. Just a look at the
14 Apr 2022 4 min read
Embedded finance is the magic potion for customer retention. Here’s why.
Thriving B2B marketplaces hit a wall when it comes to differentiating on value. They have tried to address
16 Mar 2022 4 min read
Embedded finance: The catalyst for business model transformation
Unlock the true potential of your business with embedded finance. Learn how it can be the catalyst for business model transformation in this blog.
3 Feb 2022 3 min read
Why your digital lending program needs a growth marketing team
Digital lenders are one panic-google-search away and India has approximately 1,263 digital lending  startups offering
1 Feb 2022 4 min read
A FinTech founder's guide to structuring and hiring quality teams
What's the one thing that a FinTech can do to be in the top percentile of
1 Feb 2022 4 min read
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